CARCASSONNE CITY HALL

Filter, secure, and raise awareness among Carcassonne City Hall employees and workstations.

600

Secure positions in schools

510

Secure positions within the town hall

500

Postal workers trained in cybersecurity

The context: 

For more than 15 years, Carcassonne City Hall, which has over 600 users, has been using the Olfeo solution to meet its needs in terms of web filtering, security, and cybersecurity awareness. Dominique Amiel, the city hall's Chief Information Security Officer, shares his experience of integrating this solution, the challenges it has helped to address, and the benefits it has brought.

The challenge: Securing and complying with different digital environments

The Carcassonne City Council faced several major cybersecurity challenges. On the one hand, it needed to implement effective web filtering to protect users and ensure compliance with internal and legal rules, while taking into account the specific needs of different municipal departments, such as tourism and community life. These departments required access to more open categories of websites in order to carry out their tasks.

 On the other hand, schools in the city, which have their own internet access, faced a different problem. The proxy provided by the French Ministry of Education, which was often slow and inadequate, blocked essential educational content and was therefore not deployed, creating a risk of non-compliance and vulnerability. An effective and easy-to-administer solution was therefore essential for these institutions.

The solution: Comprehensive integration of Olfeo and its specific advantages

To meet these challenges, Carcassonne City Hall turned to Olfeo. Within City Hall, customized web filtering was implemented, with personalized policies for each department. For example, certain sectors such as tourism have benefited from greater flexibility, while complying with an IT charter adopted by elected officials and signed by employees. This charter strictly regulates the use of the internet for professional purposes and ensures that online activities are monitored. 

In schools, Olfeo's "Cloud DNS" offering with PSI has made it possible to overcome the limitations of the French Ministry of Education's proxy. This solution, which outsources filtering management, has proven to be fast, efficient, and compliant with educational requirements. The decentralized approach has enabled schools to be protected without overburdening the town hall's technical teams. 

At the same time, the town hall has strengthened its cybersecurity with a multi-layered strategy in which Olfeo plays a key role by blocking malicious URLs, complementing firewalls and antivirus solutions. Finally, to integrate people into this strategy, the Olfeo Awareness solution was deployed to raise employee awareness of cybersecurity risks. This initiative was well received, and awareness campaigns, particularly on GDPR and phishing, generated real enthusiasm.

Definition and implementation of filtering

The definition of filtering security policies was carried out in several stages, i.e., there was an initial validation by the senior management of the university hospital, followed by validation by all management bodies. This approach made it possible to inform all users in order to determine a simple policy for each hierarchical level of positions.

The first level of policy is no Internet access, which is entirely feasible for some biomedical equipment, for example. The second level is limited access with a whitelist allowing very restricted Internet access for the use of operating room devices, console packs, and other equipment of this type. The third level corresponds to the majority of the university hospital, which has what is known as "professional" access, where the various authorities have prioritized access related to the profession.

Another level that has been implemented is a category that could be described as VIP. This category responds to various specific and highly controlled use cases. It allows full access to commercial websites for buyers, for example. This category can allow specific access for psychologists who need to conduct research on sensitive websites, and this applies to various exceptions related to specific professions that can be found in a healthcare facility. The last category of users in place is very limited; it applies to developers who have more specific access needs, particularly for research and development needs that can be found in an institution such as the Poitiers University Hospital.

The benefits: An effective solution with a positive impact on safety

The deployment of Olfeo has brought numerous benefits to Carcassonne City Hall. First of all, the solution's ease of use and autonomy have enabled smooth cybersecurity management. As Dominique Amiel explains, "Olfeo works on its own and knows how to stay out of the way," making it a particularly appreciated tool.

The daily reports generated by Olfeo also enable continuous monitoring of the network and facilitate proactive detection of anomalies. For schools, the DNS solution has enabled fast, compliant, and secure browsing, fully meeting educational needs.

In terms of cybersecurity, the multi-layered approach strengthens overall protection by effectively blocking threats at the web access stage. In addition, employee awareness training via Olfeo Awareness has not only reduced the risk of human error, but has also generated demand for more educational campaigns, demonstrating a real shift in awareness.

Future prospects: The potential of SSE

Dominique Amiel believes that the Security Service Edge (SSE) represents a forward-looking solution for simplifying and enhancing security. Although the adoption of this approach is sometimes slowed down by the separation of responsibilities between technical and application services, the advantages of SSE are clear. By centralizing security controls through tools such as Single Sign-On (SSO) and multi-factor authentication (MFA), this technology promises better access management and a seamless user experience.

However, for this transition to be successful, it will be essential to promote close collaboration between different departments and encourage software publishers to change their practices. Despite these challenges, Dominique Amiel sees SSE as a natural and necessary evolution in response to current security issues.

To conclude

Thanks to Olfeo, Carcassonne City Hall has been able to meet its cybersecurity and web filtering challenges, both for its internal services and for its schools. The solution has not only enabled effective and secure management, but has also helped raise user awareness of digital risks. Looking ahead, the gradual adoption of SSE could mark a new milestone in securing public infrastructure.