KB 2658: Login conflict due to Windows password manager

Login conflict due to the Windows Credential Manager, where user accounts are stored.

Symptom

A user is authenticated with a login that is not theirs. Sometimes recognition may be good on one browser and bad on another.

Background

This login conflict is often caused by the Windows Credential Manager, where user accounts are stored.

What is the "Credential Manager"? Here is a detailed explanation available on the official Windows website: http://windows.microsoft.com/fr-fr/windows7/what-is-credential-manager.

Steps

To clear the contents of the credential manager in order to resolve recognition conflicts:

1. Click on Start > Control Panel > User Accounts > Credential Manager :
2. Delete incorrect entries from secure archiving.

Resolution

After deleting the entries that cause authentication conflicts, you can simply close and restart your browser and check in real time that authentication is working properly.