KB 2626: Unknown users in statistics
Published December 20, 2023
Users are not recognized in real-time statistics. There are no identifiers displayed or the identifier is preceded by 'Unknown user'.
Symptom
Users are not recognized in real-time statistics. There are no logins displayed or the login is preceded by 'Unknown user'.
Tests
Here's a list of elements that can affect user authentication:
- User directory
- Authentication mode in Settings > HTTP Proxy > Authentication (or Proxy Cache QoS > HTTP > Authentication)
- The proxy application method on client workstations
- Third-party equipment that does not return user information.
User directory not correctly synchronized
- Check that the user is synchronized in the directory, by looking in Administration > Users > Directories.
- Try re-synchronizing the directory in Settings > Authentication > the directory of your choice > Synchronize groups, then Synchronize users.
Authentication mode
Check that an authentication mode is in place in Settings > HTTP Proxy > Authentication (or Proxy Cache QoS > HTTP > Authentication). (Example: NTLM, Kerberos, Basic).
If necessary, set up an authentication mode so that users can be recognized.
Proxy application method on client workstations
- Check that the client workstation passes through the proxy using either a .pac proxy or an explicit or transparent proxy.
- Check that your GPO applies the desired proxy settings to Internet Explorer.
Olfeo third-party equipment does not return user information
Check the configuration of your third-party equipment to see if it sends user information.